Refund and Returns Policy

At BookMaster, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we are here to help with a straightforward refund and returns process.

1. Returns

Eligibility for Returns:

• Items must be returned within [specified time frame, e.g., 30 days] from the date of purchase.
• Items must be unused, in the same condition that you received them, and in the original packaging.
• A receipt or proof of purchase is required for all returns.

Non-Returnable Items:

• Gift cards
• Downloadable software products
• Some health and personal care items

2. Refunds

Refund Process:

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If your return is approved, we will initiate a refund to your original method of payment. The credit will be applied within a certain amount of days, depending on your card issuer’s policies.

Partial Refunds:

• Items not in their original condition, damaged, or missing parts for reasons not due to our error may only be eligible for a partial refund.
• Any item returned more than [specified time frame] after delivery may only be eligible for a partial refund.

3. Exchanges

Exchange Process:

• If you need to exchange an item for the same product, contact us at info.bookmaster@gmail.com. We will guide you through the exchange process.
• Exchanges are subject to product availability.

4. Shipping

Return Shipping:

• Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Errors and Damaged Items:

• If you received an incorrect or damaged item, please contact us immediately at [support@lankabooks.lk]. We will provide a prepaid shipping label and instructions on how to return the item.

5. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

BookMaster

Email: info.bookmaster@gmail.com

Phone: +94 0760358077

Address: 155/55d, Kendawatta Para, Maharagama

Thank you for shopping with BookMaster. Your satisfaction is our priority, and we are committed to ensuring a positive experience with every purchase.